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1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our online store.
1.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.
2. Free delivery
2.1 If free delivery is offered, we only offer this to addresses within Scotland, UK.
3. Geographical limitations
3.1 We will deliver to the following countries and territories: United Kingdom.
24Hr Courier Delivery, where applicable, is only available to Scotland, excluding Highlands and Islands, England and Wales.
48Hr Courier Delivery is available for the Scottish Highlands and Islands but is subject to change depending on the Courier serve used.
Courier deliveries are not available for customers in Northern Ireland and we use Royal Mail parcel services for addresses located in Northern Ireland.
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows: (a) using our in-house delivery team (b) using local couriers (c) direct from manufacturers / partners
5. Delivery charges
5.1 Delivery charges are stated in the product information page and at checkout.
5.2 In some circumstances, where products require special delivery arrangements, applicable delivery charges will applied and billed to the purchaser and will depend upon the size and weight of the products.
6. Delivery tracking
6.1 Delivery tracking will only be available on items that are made by third party couriers.
7. Receipt and signature
7.1 All deliveries made by third party couriers must be received in person at the delivery address, and a signature must be provided.
7.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
8. Additional deliveries (third party courier)
8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the gift order.
9.1 Where local pick up has been selected, products can be picked up from our Shop located at 33 Common Green, Strathaven, ML10 6AQ.
10. Delivery problems
10.1 If you experience any problems with a delivery, please contact us.
10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below: (c) the address for delivery is not reasonably accessible; (d) the address for delivery cannot safely be accessed; (e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or (f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.